Returns & Refunds
We want every piece of art you buy from our gallery to bring joy and arrive safely. If you’re not completely satisfied, our returns and refunds process is designed to be clear, fair, and straightforward.
Please read the sections below to understand:
- How to return items domestically or internationally
- Policies for damaged or mis-sent artworks
- Special considerations for commissions and custom pieces
All returns must follow our guidelines to ensure artworks are protected and refunds are processed quickly.
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Domestic Returns (UK)
Standard Returns
- Timeframe: Within 14 days of delivery.
- Condition: Artwork must be in original condition and packaging.
- Cost: Customer pays return shipping unless the item is damaged or mis-sent.
- Refunds: Processed within 7–10 business days of receiving the returned artwork.
Commissions & Custom Work
- Policy: Custom commissions are non-returnable.
- Notes: Changes or cancellations must be agreed in writing before work begins.
International Returns
Standard Returns
- Timeframe: Within 14 days of delivery.
- Condition: Artwork must be in original condition and packaging.
- Cost: Customer pays return shipping unless the item is damaged or mis-sent.
- Notes: Use a tracked, insured courier; we recommend specialist art couriers for international returns.
- Refunds: Processed within 7–10 business days of receiving the returned artwork.
Commissions & Custom Work
- Policy: Custom commissions are non-returnable.
- Notes: Changes or cancellations must be agreed in writing before work begins.
Damaged or Mis-sent Items
If your artwork arrives damaged, contact us immediately with photos.
We’ll arrange a replacement, repair, or full refund depending on the situation.
All domestic and international shipments are insured for damage during transit.